Privacy policy.

When you make a reservation through a third-party booking provider, that provider collects your name, contact details, party size, and any notes you submit. We receive that information through the same provider so we can hold and prepare for your table.

When you contact us directly by email or phone, we record the details you share with us so we can reply, plan a private event, or follow up on a booking.

When you visit this website, our hosting provider collects standard server logs, including approximate location, browser type, and pages visited. These logs are kept for security and operational purposes only.

We use reservation and contact information solely to host your visit, plan your event, or respond to your inquiry. We do not sell, rent, or share customer information with marketing partners.

If you opt in to occasional updates from Helia, we use your email address only to send those updates. You can unsubscribe at any time using the link in any message.

This website uses a small set of essential cookies for navigation and basic analytics. We do not use advertising or tracking cookies. You can clear or block cookies in your browser settings without losing site functionality.

Our reservation flow is operated by a third-party booking provider with its own privacy policy. Our payment processing for events is handled by a third-party processor with its own privacy policy. Our newsletter, when applicable, is sent through a third-party email provider with its own privacy policy. We share only the information needed for each service to function.

When you click a link to one of these providers, you leave this website and become subject to that provider's terms.

You may request a copy of any personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond to a verified request within thirty days.

If we are unable to comply with a request for legal reasons, we will tell you why.

Privacy inquiries may be sent to reservations@helia.example.ca, attention: privacy. Postal mail may be sent to 104 Ossington Avenue, Toronto, ON M6J 2Z6.

This policy was last updated in May 2026 and may be updated from time to time. The current version always lives at this address.